Question 1

What can G-Tech Steel source and import?

Accepted Answer

We source and import a wide range of industrial products, equipment, machinery, steel products and specialised components according to your project requirements.Depending on the requirement, this may include:Industrial machinery and equipmentSteel and specialised steel productsMining and material-handling equipmentFabricated componentsEngineering and industrial productsHard-to-source or non-standard productsCustom or project-specific itemsWhere a product is not readily available locally, we can investigate international sourcing options and manage the procurement process through to delivery.

Question 2

Can G-Tech Steel source a product that is not listed on your website?

Accepted Answer

Yes. Our sourcing service is not limited to products displayed on our website.If you have a specific specification, drawing, datasheet, model number, BOQ, photograph or technical requirement, send it to us and we can assess the sourcing requirements.

Question 3

How does the sourcing and importing process work?

Accepted Answer

Our typical process is:1. RequirementYou provide the specification, drawings, BOQ, quantity, technical information or other relevant requirements.2. SourcingWe identify suitable international suppliers and assess availability, specifications and pricing.3. QuotationWe provide a formal quotation based on the agreed specification and scope.4. ContractA formal contract must be signed by both parties before an order is placed with the international supplier.5. DepositA 50% non-refundable deposit is required and must reflect in G-Tech Steel's bank account before procurement or ordering commences.6. International ProcurementOnce the contractual and payment requirements have been completed, the order is placed with the approved supplier.7. Shipping & ImportationWe coordinate the international shipping and import process, including the applicable logistics and customs requirements.8. DeliveryOnce the goods have cleared the applicable import and logistics processes, they are arranged for delivery or collection as agreed.

Question 4

What deposit is required?

Accepted Answer

A 50% non-refundable deposit is required before an international order is placed.The deposit must be received and cleared in G-Tech Steel's bank account before procurement with the international supplier can commence.Because international sourcing involves supplier commitments, production allocation, logistics and other costs incurred specifically for the customer's order, the deposit is non-refundable once the order has been placed.

Question 5

Why is the deposit non-refundable?

Accepted Answer

Internationally sourced products are generally procured specifically for the customer and may not be suitable for resale to another party.Once an order has been placed, G-Tech Steel may have contractual obligations to the international supplier, as well as costs associated with production, freight, documentation and logistics.For this reason, the initial 50% deposit becomes non-refundable once the customer's order has been placed with the supplier, subject to the terms of the signed contract.

Question 6

When will my order be placed?

Accepted Answer

An international order will only be placed once:The quotation has been accepted;The required contract has been signed by both parties; andThe required 50% deposit has been received and cleared in G-Tech Steel's bank account.No international order will be placed on the basis of a quotation or verbal acceptance alone.

Question 7

How long does an imported order take?

Accepted Answer

The typical estimated lead time is approximately 8–12 weeks, depending on the product, supplier, manufacturing requirements and shipping arrangements.Lead times are estimates rather than guaranteed delivery dates. International shipping schedules, port congestion, customs procedures, inspections, shipping delays and other circumstances outside G-Tech Steel's direct control may extend the lead time.For this reason, customers should allow additional time where the project has a critical delivery deadline.

Question 8

Can the lead time be longer than 12 weeks?

Accepted Answer

Yes.While our typical estimate is 8–12 weeks, certain projects may take longer due to:Supplier manufacturing timesVessel availabilityShipping schedulesPort congestionCustoms clearanceInspectionsDocumentation requirementsImport permits or regulatory requirementsDelays caused by shipping lines, ports, carriers or other third partiesProduct-specific production requirements
We will communicate material delays to the customer as information becomes available.

Question 9

Does the quoted price include shipping and import costs?

Accepted Answer

This depends on the quotation.Each project quotation will clearly identify the agreed scope of supply and which costs are included or excluded.Depending on the project, additional costs may include freight, customs duties, VAT, port charges, clearing fees, transport, insurance, storage or other import-related charges.The final commercial terms will be confirmed in the quotation and signed contract.

Question 10

Will I receive documentation for the imported goods?

Accepted Answer

Where applicable and available, documentation may include:Commercial invoicePacking listBill of lading or shipping documentationCertificate of originManufacturer documentationTechnical datasheetsCertificates or inspection documentationCustoms/import documentation
The exact documentation supplied will depend on the product, supplier and contractual requirements.

Question 11

Can you source products according to a technical specification?

Accepted Answer

Yes.For industrial and engineering requirements, we can work from technical drawings, specifications, datasheets, BOQs, photographs, model numbers or other project documentation.Where technical compliance is important, the required specification should be clearly defined before the order is placed.

Question 12

Can you source machinery or specialised equipment?

Accepted Answer

Yes.We can investigate international sourcing opportunities for machinery, industrial equipment and specialised products where the requirement is suitable for international procurement.Customers should provide as much technical information as possible, including the required capacity, dimensions, power requirements, application, standards, quantity and preferred specifications.

Sourcing and Importing

SNSC Forklift

Cross-Border
Steel Supply

Online Steel Shop

Sourcing and Importing FAQ

Frequently Asked Questions